Frequently Asked Questions
Generally, the work begins within two weeks of the residents being notified. In most cases residents will receive a door hanger with details.
Work will take place in the right of way area of properties.
The installation timeline is projected at 30 to 45 days. Our commitment is to minimize any inconvenience for you and your neighbors while maintaining exceptional quality standards.
There might be some, but rest easy. Our professionals will handle everything with expertise, restoring your yard’s original condition after installation.
No - Our professionals take survey pictures before and after any digging or installation occurs to ensure everything is restored to its original condition.
Please contact our Customer Service Line: 855-269-3982 or email us at customercare@ivysmith.com
No, work takes place in the right of way area. Permission to work in this area is governed by the city or municipality via a Utility Easement.
A utility easement/P.U.E. or Right-of-Way, often called ROW, is a legal right allowing utilities access to specified property portions for infrastructure. Utility easements are vital for maintaining essential services while allowing land use. Restrictions include no obstruction within the easement.
A back lot easement is where one piece of land doesn’t have access to the road to the public roadway, ie. like a backyard and requires entry through the front yard or driveway.
To ensure underground infrastructure is protected when excavation activity occurs, utility companies are required to locate their existing utilities in the area prior to excavation.
You may notice several paint markings on or near your property. These markings help to guide our crews so that they know what is going on under the surface even before a shovel hits the ground. Paint markings will gradually fade over time.
Here are the of equipment you can expect to see in your
neighborhood when fiber optic cables are being buried underground.
- Shovel: Essential for initial trench excavation.
- Backhoe or Excavator: Utilized for challenging soil conditions or larger trenches.
- Microtrenching machine: This machine easily cuts through concrete or asphalt, utilizing a large circular blade for fiber placement. The removal debris is vacuumed using a vacuum excavator, which is like an extremely large commercial vacuum.
- Directional Drill: Specialized for creating underground paths with minimal surface disruption.
- Missile Boring Equipment: Perfect for shorter distances, creating tunnels with minimal surface impact.
- Bucket Truck: Often referred to as a cherry picker or boom truck, is a type of aerial lift or work platform essential to hang fiber optic cables.
- Cable Pulling Equipment: Ensures smooth, secure cable installation.
- Fiber Optic Splicing Equipment: Joins individual strands for network integrity.
Microtrenching is a minimally invasive technology which enhances the ability to place fiber optic cable quickly and effectively in challenging construction environments including existing roadway beds and dense urban areas. Microtrenching process includes:
- Cutting a narrow trench in the existing surface to create a void;
- Evacuating debris;
- Laying cable;
- Flowing a non-shrinking composition into the void; and
- Applying a topping material.
In certain cases, we may need to place a Hand Hole on your property - this is an in-ground box for fiber splicing. We are granted permission to do this from the Utility Easement.
Apopka
Póngase en contacto con nosotros directamente al 855-269-3982.
Email:
customercare@ivysmith.com
Ft. Myers
Póngase en contacto con nosotros directamente al 855-269-3982.
Email:
customercare@ivysmith.com
Ocala
Póngase en contacto con nosotros directamente al 855-269-3982.
Email:
customercare@ivysmith.com
